Select your plan type below to find the correct forms and instructions If you have questions about your claim or the required documents, our claims support team is available to help throughout the process. You can also check your claim status at any time through the appropriate portal for your plan. Contact AXA Assistance USA for emergency medical and travel assistance including any prior arrangements for evacuations and medical repatriations. In the event of theft or loss of property, contact the police or transportation carrier such as the airline immediately to obtain a filed reportDownload Your Claim Form
You can also claim directly or check the status of an existing claim at our claims administrators' 24/7 self-service portals:
For Explorer Single-Trip Plans, and Gold/Silver/Bronze/Platinum Plans
cbpconnect.com
For Cruise Explorer, Worldwide Explorer and Explorer Annual Multi-Trip Plans
sedgwick.com
How can I contact someone about my claim?
Explorer Single-Trip Plans
Explorer Annual Multi-Trip Plans
Before you submit a claim
One Portal For Your Travel Needs
Stay connected and supported with My Trip Companion.
Get real-time travel alerts, schedule a telehealth visit, and file a claim directly on your mobile device.
Travel Assistance Wherever, Whenever
Travel with confidence knowing AXA Travel Insurance is there to support you along the way. With decades of experience in travel assistance, AXA Travel Insurance helps travelers feel supported wherever they go. Licensed travel representatives are available 24/7 to assist with medical coordination, trip concerns, or any questions about your plan.